The start of the innovation program in WP3 took place during the kick-off event in Groningen. Meetings with all regional partners have taken place every two weeks since the kick-off. The first phase of the research program, which is the completion of the Toolbox by every region, will be done before the end of November 2012. The purpose of the Toolbox is to provide every regional partner with an easy to use tool in order to get a better understanding of customers, regional conditions and policies, challenges etc. Once the toolbox report has been finished it will be possible to quickly inform other people about important aspects to consider when starting a service innovation process. The regional partners internal organization as well as participants of the upcoming service innovation workshops will use the toolbox report for preparation before the workshop.

As a preparation and to give suggestions of suitable methods to use in the Service Innovation Workshops in each region a dedicated session during the Gothenburg meeting was arranged. The participating regions were then able to ask questions and then formulate their own vision of suitable methods to use during the upcoming Service Innovation Workshops. Our general suggestion was to set up the Service Innovation Workshop in three parts. 1) Idea generation, 2) Prioritization and 3) Service definition. 

The first Service Innovation Workshop was held in Assen, NL in the beginning of September. The results from the workshops will be a number of ideas. These ideas will then be analyzed, structured and categorized in order to make better decisions of what service or service combination to develop into a prototype. This part of the process relates back to activity 2 in the application “Design of possible transport services based on the needs of selected target groups and development of self-optimising networks for pilot actions. Recommendations for ICT applications to be developed and tested”.

Once the workshop was done service descriptions and scenario descriptions was formulated in order for other work packages to   better understand the service ideas. The scenario descriptions will then be used as input for WP4 and WP5 for completing the Data Maturity Model and starting system development activities.

© Jan Frick 2014